Need Help with a Return?
If you are not 100% satisfied with the purchased item, you can return the order to our warehouse for a refund or exchange within 30 days after purchase. We provide free return + exchange service.
All Returns & Exchanges must be processed through our Returns Portal within 30 days of original purchase. A prepaid shipping label will be provided to send back your item.
Need Help Finding Your Order Number?
Your order number that begins with a Gifts included in your Order and Shipping Confirmation emails. It is also located on your order's packing slip. If you cannot find these records, no problem! Send us an email to support@bestgiftstoyou.com using the email address used to place your order and we can send it over!All Returns & Exchanges must be processed through our Returns Portal within 30 days of original purchase. A prepaid shipping label will be provided to send back your item.
Some Additional Returns Information!
- Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.
- Customized Products can not be returned and are non-refundable.
- For all approved exchanges, we will ship your new order for free.
- We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with transport, we will take responsibly and honor the Return/Exchange.
- Shipping costs from the original order are non-refundable.
- Additional Return shipping costs are non-refundable.
- All returns must be from a verified bestgiftstoyou.com order. The Bestgiftstoyou does not offer returns on items purchased outside of bestgiftstoyou.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
- The Bestgiftstoyou does not price match with dealers or competitors.
Where Do I Send Returns?
Please contact our Customer service at support@bestgiftstoyou.com to get the returned address.
Default return address: Room 313, 3rd Floor, Building A, No. 4088, Banxuegang Avenue, Xiangjiaotang Community, Bantian Street, Longgang District, Shenzhen
Default return address: Room 313, 3rd Floor, Building A, No. 4088, Banxuegang Avenue, Xiangjiaotang Community, Bantian Street, Longgang District, Shenzhen
For additional information/questions please feel free to reach out to us at: support@bestgiftstoyou.com.